Module 2 of 3

Real Business Use

Where LLM chatbots add value, where they fall short, and what organisational deployment involves

The evidence for individual productivity gains from LLM chatbots is strong. The evidence for smooth organisational deployment is thinner. This module examines both: where these tools help, where organisations repeatedly stumble, and what the difference between individual and institutional use requires.

An Intro to LLM Chatbots
  • ~50 mins
  • 3 lessons
  • foundation
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What you'll learn

  • Identify the business tasks where LLM chatbots reliably produce productivity gains and the conditions that make those gains real
  • Explain the deployment gap: why tools that work well for individuals often require significant change management at organisational scale
  • Describe the categories of task where LLM chatbots consistently underperform and why
  • Apply a simple framework for evaluating whether a proposed LLM chatbot use case is worth pursuing

Lessons in the Module

1 Where They Help 20–25 mins
2 The Deployment Gap 20–25 mins
3 Where They Consistently Fall Short 20–25 mins
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