Course Overview

AI in Practice · Foundation

An Intro to LLM Chatbots

What ChatGPT, Claude, and Gemini are, and what deploying them for an organisation involves

Most people in business roles use LLM chatbots daily. This course covers the underlying mechanisms, the genuine productivity cases, and the governance basics required before rolling them out.

When you complete this course, you'll be able to:

  • Explain what an LLM chatbot is doing mechanically when it generates a response, in terms useful for a business audience, and distinguish between the model, the product, and the interface
  • Identify the task categories where LLM chatbots reliably produce productivity gains and the conditions that make those gains real at organisational scale
  • Explain the deployment gap: why tools that work well for individuals often require significant change management to work for organisations

Duration

~2.5 hours

Modules

3 modules

Level

foundation

Format

Self-paced online

Audience

Business leaders, managers & anyone deploying LLM chatbots at organisational scale

Access period

12 months

$129

Full course · One-time payment · 12 months access

Tax included · Price shown in your local currency at checkout.

Buy Course - $129

Registration required to purchase.

Log in to access purchased courses.

  • All 3 modules · access on any device
  • Progress tracking
  • 12 months access from purchase

What you'll learn

  • Explain what an LLM chatbot is doing mechanically when it generates a response, in terms useful for a business audience, and distinguish between the model, the product, and the interface
  • Identify the task categories where LLM chatbots reliably produce productivity gains and the conditions that make those gains real at organisational scale
  • Explain the deployment gap: why tools that work well for individuals often require significant change management to work for organisations
  • Define the minimum viable governance framework for an organisation rolling out LLM chatbots, including data handling, hallucination management, and acceptable use

Modules in the Course

1

What LLM Chatbots Are

What happens when you use ChatGPT, Claude, or Gemini: the model, the interface, the memory constraints, and why the same underlying capability produces such different results.

Available 3 lessons ~50 mins
2

Real Business Use

Individual productivity gains are real. Organisational deployment is a different problem. The use cases, the deployment gap, and the categories of task where chatbots consistently underperform expectations.

Available 3 lessons ~50 mins
3

Running Them Responsibly

The governance questions every business leader needs to answer before rolling out LLM chatbots: what goes to the model, what comes back wrong, and who is responsible.

Available 3 lessons ~50 mins