Course Overview

AI in Practice · Foundation

An Intro to AI Copilots

AI embedded in the software you already run, and what it takes to get value from it

M365 Copilot, Salesforce Einstein, HubSpot AI. Copilots are not chatbots with a better UI: they have access to your organisational data and operate inside your existing workflows. This course covers how they work, what to realistically expect, and how to evaluate and roll one out.

When you complete this course, you'll be able to:

  • Explain the architectural distinction between a standalone LLM chatbot and an AI copilot embedded in a business application, and why that distinction changes the capability and risk profile
  • Identify the role types and task categories where copilot adoption shows the strongest evidence for productivity gain, and where the evidence is weak
  • Apply a structured evaluation framework to a copilot procurement decision, including the questions vendors typically don't answer proactively

Duration

~2.5 hours

Modules

3 modules

Level

foundation

Format

Self-paced online

Audience

Business leaders & anyone evaluating or deploying copilot products

Access period

12 months

$129

Full course · One-time payment · 12 months access

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  • All 3 modules · access on any device
  • Progress tracking
  • 12 months access from purchase

What you'll learn

  • Explain the architectural distinction between a standalone LLM chatbot and an AI copilot embedded in a business application, and why that distinction changes the capability and risk profile
  • Identify the role types and task categories where copilot adoption shows the strongest evidence for productivity gain, and where the evidence is weak
  • Apply a structured evaluation framework to a copilot procurement decision, including the questions vendors typically don't answer proactively
  • Design a pilot that produces reliable signal on whether a copilot will create value in your specific context

Modules in the Course

1

AI Inside Your Existing Tools

How M365 Copilot, Salesforce Einstein, HubSpot AI, and others work: the model, the data access layer, and the permissions architecture that determines what they can and can't do.

Available 3 lessons ~50 mins
2

What to Expect in Practice

Where copilots accelerate work, where they introduce new error patterns, and how to set honest expectations across your organisation before the rollout.

Available 3 lessons ~50 mins
3

Evaluating and Rolling Out

The procurement questions that matter, how to design a pilot that produces actionable data rather than confirmation bias, and the total cost of ownership picture most vendors don't volunteer.

Available 3 lessons ~50 mins