Terms and Conditions - TechInnocens

1. About These Terms

These Terms and Conditions govern your access to and use of the TechInnocens training platform, located at techinnocens.com (the Platform), and any courses, content, or services provided through it.

The Platform is operated by Maior Natu Pty Ltd ACN 649 020 039 as trustee for Sancus Trust ABN 46 507 741 242 trading as TechInnocens, referred to throughout this document as TechInnocens, we, us, or our.

By creating an account, purchasing a course, or accessing any content on the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

We may update these Terms from time to time. Material changes will be notified via the email address associated with your account at least 14 days before they take effect. Continued use of the Platform after that notification period constitutes acceptance of the updated Terms.

2. Definitions

Throughout these Terms, the following definitions apply:

Account means the user account you create on the Platform via our authentication provider (Clerk).
Access Period means the 12-month period commencing on the date of purchase or free enrolment in a Course, during which you are entitled to access the relevant Content.
Free Content means any Content made available on the Platform without charge and without a purchase transaction, including any Course, Module, or Lesson designated as free on the Platform at the time of access.
Content means all text, diagrams, interactive components, assessments, and other materials delivered through Courses on the Platform.
Course means the top-level purchasable learning bundle available on the Platform, comprising one or more Modules organised around a coherent subject.
Enrolment means a record confirming your right to access a specific Course for the duration of the Access Period.
GST means the goods and services tax imposed or sought to be imposed by A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth.
Intellectual Property Rights means any and all intellectual and industrial property rights throughout the world, including rights in respect of copyright, moral rights, trade marks, service marks, designs, patents, and circuit layouts, whether or not registered or capable of registration, and includes any right to apply for registration and all renewals and extensions.
Lesson means an individual content page within a Module, accessed via the Platform interface.
Module means a learning package within a Course, comprising one or more Lessons. Modules are not individually purchasable; access to all Modules within a Course is granted by Enrolment in that Course.

3. Account Registration

3.1 Creating an Account

To access purchased Content, you must create an Account. Account creation and authentication are managed through Clerk, a third-party authentication provider. By creating an Account, you agree to provide accurate and current information and to update that information if it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your Account.

3.3 One Account Per Person

Each Account is for individual use only. You may not share your Account credentials with any other person. We reserve the right to suspend or terminate Accounts where we reasonably suspect credential sharing or where a single Account is being used by multiple individuals.

4. Purchases and Payments

4.1 Pricing and GST

All prices displayed on the Platform are in United States Dollars (USD) and are exclusive of GST. If GST is payable on your purchase, the amount payable will be the displayed price plus the applicable GST. Prices are subject to change, but changes will not affect existing purchases.

4.2 Payment Processing

Payments are processed securely through Stripe. We do not receive, process, or store your credit card number, CVV, or other payment card details. All payment data is handled directly by Stripe in accordance with their security standards and PCI DSS compliance.

4.3 What You Receive

Upon successful payment, an Enrolment record is created linking your Account to the purchased Course. This grants you access to all Modules within that Course through the Platform for the duration of the Access Period (12 months from the date of purchase).

4.4 Purchase Confirmation

You will receive a confirmation email from Stripe upon successful payment. This serves as your receipt and tax invoice where applicable.

4.5 Free Content

Certain Content on the Platform is made available without charge (Free Content). Access to Free Content is not a purchase. No payment is made, no contract of sale is formed, and you acquire no contractual right, proprietary interest, or entitlement to continued access.

Free Content is provided on a complimentary and discretionary basis. TechInnocens may:

Withdraw, restrict, or modify Free Content at any time, without notice, and without compensation or refund of any kind.
Require registration or sign-in to access Free Content.
Convert Free Content to a paid offering at any time.

By accessing Free Content, you acknowledge that your access is at our sole discretion, that it may be terminated at any time, and that you have no claim against TechInnocens arising from the withdrawal or modification of Free Content. The limited licence in clause 7.2 applies to Free Content during the period it is made available to you.

Free Content is subject to the Access Period as defined in clause 2. Refund rights and all other provisions relating to purchases do not apply to Free Content.

5. Access Period

5.1 Duration

Your Enrolment grants access to the relevant Content for 12 months from the date of purchase or free enrolment (the Access Period). After the Access Period expires, access to the Content may be withdrawn without further notice.

5.2 No Guarantee of Extended Access

While we may, at our discretion, continue to provide access to Content beyond the Access Period, we are under no obligation to do so. You should not rely on access being available after the Access Period has expired.

5.3 Renewal

If we offer Access Period renewals, the terms and pricing of any renewal will be communicated to you before your current Access Period expires. Renewal is not automatic and requires a separate purchase.

6. Refund Policy

6.1 Refund Window

You may request a full refund within 14 days of purchase, provided you have not accessed any Content within the purchased Course. For the purposes of this clause, access means loading any Lesson page within any Module of the Course.

6.2 Requesting a Refund

To request a refund, contact us at [email protected] with your purchase details. Refunds will be processed to the original payment method via Stripe within 10 business days.

6.3 When Refunds Are Not Available

Refunds are not available where:

You have accessed any Content within the purchased item during the 14-day refund window.
The 14-day refund window has expired.
Your Account has been suspended or terminated due to a breach of these Terms.
The Content is Free Content - as no purchase has been made, no refund rights arise.

6.4 Australian Consumer Law

Nothing in this refund policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded by agreement.

7. Licence and Intellectual Property

7.1 Ownership

All Content, including text, diagrams, assessments, interactive components, code examples, and the Platform itself, is the intellectual property of TechInnocens or its licensors. All Intellectual Property Rights arising from the Content vest in, and are the property of, TechInnocens with effect from creation. Your Enrolment grants a licence to access, not ownership of, the Content.

7.2 Limited Licence

Upon Enrolment, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal professional development during the Access Period. This licence does not include any right to:

Copy, reproduce, or download the Content in whole or in part (except as incidentally required for display in your browser).
Distribute, share, publish, broadcast, or make the Content available to any third party in any form.
Use the Content for commercial training, resale, delivery to third parties, or incorporation into other products or services.
Modify, adapt, or create derivative works from the Content.
Remove or alter any proprietary notices, trademarks, or attribution.
Re-use, reproduce, broadcast, or distribute any materials provided through the Platform.

7.3 Licence Revocation

The licence granted under clause 7.2 is revocable by TechInnocens at any time at its sole and absolute discretion, including upon expiry of the Access Period, breach of these Terms, or termination of your Account.

7.4 Trademarks

TechInnocens, the TechInnocens logo, and TechInnocens Training are trademarks of Maior Natu Pty Ltd as trustee for Sancus Trust. You may not use these marks without prior written permission.

8. Acceptable Use

When using the Platform, you agree not to:

Attempt to gain unauthorised access to any part of the Platform, other users' Accounts, or any systems or networks connected to the Platform.
Use automated tools, scripts, bots, or scraping technology to access or extract Content from the Platform.
Interfere with or disrupt the integrity or performance of the Platform.
Use the Platform for any unlawful purpose or in violation of any applicable local, state, national, or international law.
Reproduce, redistribute, or publicly display Content from the Platform without prior written permission.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Share, resell, or sublicense access to the Platform or any Content.

We reserve the right to suspend or terminate your Account and access to the Platform if we reasonably determine you have breached these terms.

9. Content Availability and Versioning

9.1 Content Updates

We may update, modify, or improve Course Content from time to time. Minor updates (error corrections, refreshed statistics, updated tool names) are applied in place without notice. Significant updates may result in a new version of the Course.

9.2 Version Access

If a Course is materially updated to a new version during your Access Period, you will receive access to the new version for the remainder of your Access Period at no additional cost. Access to older versions may be maintained at our discretion.

9.3 Content Retirement

In rare cases, Content may be retired if it becomes materially incorrect and a replacement is warranted. In this event:

You will be notified by email.
If a replacement Course is available, you will receive access to the replacement for the remainder of your Access Period at no additional cost.
If no replacement is available, you will retain access to the retired Content for the remainder of your Access Period.

For clarity: if you purchased a Course and it is retired nine months into your Access Period, you will receive the replacement Course for the remaining three months of your Access Period.

9.4 Platform Availability

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may suspend access temporarily for maintenance, updates, or reasons beyond our reasonable control.

10. Limitation of Liability

10.1 General

To the maximum extent permitted by law, TechInnocens, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenues, lost profits, lost business, lost goodwill, or anticipated savings, whether arising from or in connection with any breach of contract, negligence, or any other cause of action in connection with or relating to these Terms or the Platform.

10.2 Content Accuracy

The Content is provided for educational and informational purposes. While we endeavour to ensure accuracy, the technology landscape evolves rapidly. Content reflects the state of knowledge at the time of publication. We do not warrant that Content is current, complete, or error-free. It is your responsibility to verify any information before relying upon it.

10.3 Not Professional Advice

Content on the Platform does not constitute professional advice (legal, financial, technical, or otherwise). You should seek independent professional advice before making business decisions based on Content from the Platform.

10.4 Maximum Liability

Subject to law, any liability of TechInnocens under these Terms is limited to the total amount you have paid to us for the specific Course giving rise to the claim. At our option, liability may alternatively be satisfied by providing the relevant Content again.

10.5 No Reliance

You acknowledge that you have not relied upon any representation or warranty made by or on behalf of TechInnocens in relation to the Content or the Platform which is not expressly set out in these Terms.

10.6 Australian Consumer Law

Where legislation implies any condition or warranty in these Terms, and that legislation avoids or prohibits provisions excluding or modifying the application of or exercise or liability under that condition or warranty, the condition or warranty will be deemed to be included. Subject to law, our liability for any breach of such a condition or warranty will be limited, at our option, to the supply of the relevant Content again or payment of the cost of having the Content supplied again.

11. Indemnification

You agree to indemnify, defend, and hold harmless TechInnocens, its directors, officers, and agents from and against all claims, damages, losses, liabilities, suits, and expenses (including legal expenses on a full indemnity basis) relating to or arising out of or in any way connected with:

Your use of the Platform or Content.
Your breach of these Terms.
Your violation of any applicable law or regulation.
Your infringement of any Intellectual Property Rights or other rights of any third party.

12. Third-Party Services

The Platform integrates with third-party services to deliver its functionality:

Clerk for account authentication and user management.
Stripe for payment processing.
Supabase for enrolment and progress data storage.

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices, content, or availability of third-party services.

13. Suspension and Termination

13.1 By You

You may close your Account at any time by contacting us at [email protected]. Closing your Account does not entitle you to a refund for any previously purchased Content, except as provided in section 6.

13.2 By Us

We may suspend or terminate your Account and access to the Platform, without notice, if:

You breach any provision of these Terms and that breach is not remedied within five (5) business days after we provide written notice requiring you to rectify the breach.
You breach any provision of these Terms and the breach is not capable of being remedied.
We reasonably suspect fraudulent, abusive, or unauthorised use of your Account.
Required to do so by law or regulatory authority.

Where we terminate your Account due to our decision (not related to a breach by you), we will provide a pro-rata refund for any Content you have paid for but not accessed.

14. Force Majeure

Neither party is liable to the other in respect of any delay or failure to perform obligations under these Terms if the delay or failure is caused by acts of God, acts of government, strikes, lockouts or other industrial disturbances, blockades, wars, terrorism, insurrections or riots, epidemics, fires, storms, floods, explosions, or other similar causes beyond the reasonable control of the affected party.

If a force majeure event prevents us from providing access to the Platform for more than 45 consecutive business days, you may terminate your Enrolment by providing written notice. In that event, we will refund a pro-rata portion of the purchase price corresponding to the unexpired portion of your Access Period.

15. Dispute Resolution

15.1 Informal Resolution

If a dispute arises in connection with these Terms, the party claiming the dispute must notify the other party in writing, giving details of the dispute. During the 14-day period after notice is given (or such longer period as agreed in writing), both parties must use their best efforts to resolve the dispute.

15.2 Mediation

If the dispute is not resolved within the period described in clause 15.1, either party may refer the dispute for mediation in accordance with the Mediation Rules of the Law Society of New South Wales. The mediator will be:

A mediator agreed upon by both parties; or
If the parties cannot agree within seven (7) days, a mediator nominated by the then current Chair of the Resolution Institute or the Chair's nominee.

15.3 Costs

Each party must bear its own costs of complying with this dispute resolution process. The costs of any mediator will be borne equally.

15.4 Court Proceedings

A party must not commence court proceedings (except proceedings seeking urgent interlocutory relief) in respect of a dispute unless it has complied with this clause 15.

16. GST

Unless these Terms expressly provide otherwise, all amounts payable are expressed to be exclusive of GST. If GST is payable on a taxable supply made under or in connection with these Terms, the amount payable for that supply will be the amount stated plus GST.

We will not require payment of any amount on account of GST until we have provided a valid tax invoice in respect of that supply.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them.

18. General

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TechInnocens regarding your use of the Platform and supersede any prior agreements or communications.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions shall continue in full force and effect.

18.3 Waiver

A failure or delay by either party in exercising a right, power, or remedy under these Terms does not prevent its exercise. A right may only be waived in writing, signed by the party giving the waiver.

18.4 Assignment

You may not assign or otherwise deal with your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity.

18.5 Communications

Any communication in connection with these Terms must be in writing and sent by email to the relevant party's email address as recorded in their Account (for you) or to [email protected] (for us).

19. Contact

If you have any questions about these Terms, please contact us at:

TechInnocens
Operated by Maior Natu Pty Ltd ACN 649 020 039 as trustee for Sancus Trust ABN 46 507 741 242
Email: [email protected]